Privacy Policy

1. Introduction

Marron Health (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our telehealth services (collectively, the “Services”).

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information

We may collect the following categories of personal information:

• Identity Information: Name, date of birth, gender, photograph
• Contact Information: Email address, phone number, mailing address
• Health Information: Medical history, current medications, allergies, weight, height, health conditions, treatment records, and other protected health information (PHI)
• Payment Information: Credit card numbers, billing address, and other financial information necessary to process payments
• Account Information: Username, password, account preferences
• Insurance Information: Health insurance details, policy numbers, and related information

2.2 Automatically Collected Information

When you access our Services, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Log Information: Access times, pages viewed, IP address, referring URL
• Location Information: General location based on IP address
• Cookies and Similar Technologies: Information collected through cookies, pixel tags, and similar technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Facilitate telehealth consultations with licensed healthcare providers
• Communicate with you about appointments, services, and health information
• Send promotional communications (with your consent)
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and healthcare regulations
• Coordinate care with pharmacies and other healthcare providers

4. How We Share Your Information

We may share your information in the following circumstances:

• Healthcare Providers: With licensed physicians and healthcare professionals providing your care
• Pharmacies: To fulfill prescription orders
• Service Providers: With third-party vendors who perform services on our behalf
• Payment Processors: To process your payments securely
• Legal Requirements: When required by law, subpoena, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit consent

5. Protected Health Information (PHI)

Your health information is protected under the Health Insurance Portability and Accountability Act (HIPAA). Our use and disclosure of your PHI is governed by our Notice of Privacy Practices, which is available separately on our website. We maintain administrative, technical, and physical safeguards to protect your PHI in accordance with HIPAA requirements.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Medical records are retained in accordance with applicable state and federal laws, which may require retention for a minimum of 7-10 years depending on your state of residence.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications
• Do Not Sell: Request that we do not sell your personal information

To exercise these rights, please contact us at support@marronhealth.com.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at: